Shipping policy
Shipping Policy
Last updated: July 24, 2026
Thank you for shopping at RooneLabs. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order through our store, you agree to the terms below.
RooneLabs is operated by Loaded Dice Agency LLC, 59 N Wolcott St Ste 133, Casper, Wyoming 82601, United States.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays) after your order is placed and payment is confirmed.
Orders placed on weekends or holidays will begin processing the next business day. During high-volume periods (product launches, holiday seasons, or promotional sales), processing may take an additional 1–2 business days. If we anticipate a significant delay with your order, we will contact you by email.
You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout based on your delivery address and the shipping method selected.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 5–8 business days | Calculated at checkout |
| Expedited Shipping (U.S.) | 2–4 business days | Calculated at checkout |
| International Shipping | 10–20 business days | Calculated at checkout |
Please note: Delivery estimates begin from the date your order ships, not the date it is placed. Estimates are provided by our shipping carriers and are not guaranteed. Delays caused by carriers, weather, customs, or other circumstances beyond our control may occur.
Shipping Locations
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories, as well as select international destinations. If your country is not available at checkout, we are unable to ship to your location at this time.
We do not ship to P.O. Boxes or APO/FPO addresses for expedited shipping methods. Standard shipping to these addresses may be available depending on carrier.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update in the carrier's system.
If you have not received tracking information within 5 business days of placing your order, please contact us at the email address below.
International Shipping, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout.
Customs policies vary by country. Please contact your local customs office for more information before placing an order. RooneLabs is not responsible for delays caused by customs processing.
Incorrect Shipping Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, contact us within 24 hours of placing your order and we will do our best to update it before the order ships. Once an order has shipped, we are unable to change the delivery address.
Lost, Stolen, or Delayed Packages
If your tracking information shows your package was delivered but you have not received it, please:
- Check with household members, neighbors, or your building's mail room.
- Verify the shipping address on your order confirmation.
- Wait 48 hours — carriers occasionally mark packages as delivered before actual delivery.
If your package still cannot be located, contact us and we will work with the carrier to open an investigation. For packages confirmed lost in transit by the carrier, we will offer a replacement or refund at our discretion.
RooneLabs is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout.
Damaged Items
If your order arrives damaged, please contact us within 30 days of delivery with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.
Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided the order has not yet shipped. Once an order has shipped, it can no longer be cancelled — please refer to our Return & Refund Policy instead.
Contact Us
If you have any questions about this Shipping Policy or the status of your order, please contact us:
Loaded Dice Agency LLC (RooneLabs) 59 N Wolcott St Ste 133 Casper, Wyoming 82601, United States Email: support@roonelabs.store